Payment
SVEA Checkout
The payments on the website are controlled by us in collaboration with SVEA Ekonomi. You enter your social security number and postal code at checkout and a credit check is automatically carried out by SVEA.
When you complete your purchase, you accept, in addition to our terms of purchase, also SVEA's terms of purchase. If you have shopped via SVEA Ekonomi before, it may happen that you only need to enter your e-mail address and postal address, and the other information will be retrieved automatically.
If, on the other hand, it is the first time you shop, you will need to enter complete personal data.
If you do not fill in a social security number, the payment options Invoice and Account will not come up as choices. But then only direct payments at the till apply.
Payment options at SVEA Ekonomi:
Card - Pay directly at no extra cost
You fill in your card details and the money will be withdrawn directly from your bank account.
Invoice - pay within 14 days
To shop against an invoice, you must enter your social security number or organization number at checkout. The prerequisite for a natural person to be allowed to shop against invoice is, among other things, that you are registered in the Swedish civil registration register, are over 18 years of age and have no payment complaints. The usual credit check takes place after you enter your social security number or the company's organization number at the checkout.
By shopping against an invoice, you accept that Svea may collect a credit report. A copy of the credit report will then be sent to you. This does not affect your credit rating and is not visible to other actors who request a credit report.
If credit is not granted, SVEA Ekonomi will offer the payment methods to pay directly.
Account – Choose what you want to pay each month
When you pay by account, you receive an avi every month until the entire amount is paid. On the monthly statement, you can see the minimum amount you need to pay, but of course you can always choose to pay a higher amount to finish your payment faster.
Bank payment via Trustly Pay directly from your bank account.
Choose which bank you have and complete the payment in later steps. Trustly is free and requires no registration.
Swish – Fast payment with the mobile phone.
You need the Swish app and Mobile BankID to use this payment method.
You send your payment via the app and your order is paid immediately. Your purchase is registered when you press complete purchase.
For more information or questions about SVEA's conditions, see link: https://cdn.svea.com/webpay/sv-SE/SE_Checkout_svea.pdf
It is also possible to visit www.svea.com or contact their customer service.
Delivery
We know that dietary supplements are important to people, which is why our priority is to get customers' orders out as soon as possible.
We therefore normally process your order within 24 hours (weekdays excluding holidays) from the time you place your order. You will receive a delivery confirmation when the package is packed and it usually leaves our warehouse the same day. When the package has left our warehouse, responsibility for delivery passes to the carrier who ensures that your order is delivered within the set time. The delivery time within Sweden is normally 1-3 days, but local deviations may occur.
Of course, we will do everything we can to deliver your order as quickly as possible.
In the event of a possible delay in your delivery, you as the customer must establish contact with the transport company chosen to obtain information about your delivery. However, you as a customer have the right to cancel the purchase in the event of extensive delivery delays.
If you have not heard anything about your delivery 3 days (weekdays excluding holidays) after the package has left our warehouse, you can contact us.
Shipping within Sweden
Shipping prices vary depending on weight and choice of delivery method, as well as destination.
With the shipping method Varubrev, the product will be left outside the door if the package does not fit in the mailbox. When it is left, the package is considered delivered and the responsibility passes to the buyer.
We do not replace goods that disappear after this. If you don't want to take this risk, choose a service point instead. The consignment note must be delivered to the recipient's address, but there are some exceptions.
In some areas, it is not suitable for PostNord to leave the consignment notes at the recipient's door or mailbox due to the risk of theft in these areas.
If the consignment note does not fit in the mailbox of a recipient who lives in such an area, the consignment will still be delivered to the agent.
Transport damage
Remember not to redeem packages with visible errors that may have affected the condition of the item you ordered. In such cases, make a complaint to the transport company directly at the delivery point and ask them to send the package back to Närokällan and write the reason for the return on the package.
Then email reklamation@narokallan.se or call 08 – 664 50 33 to inform about the complaint.
If there is hidden damage that is not visible until you have opened the package and removed any packaging, the damage must be documented with photos of the contents and a photo where the delivery note is clearly visible.
This should then be emailed to reklamation@narokallan.se.
Unclaimed packages
If for some reason you do not redeem your package, you must pay the costs of shipping. The storage time for your package may vary depending on the transport company and the season. It is up to you as the customer to find out how long the package remains with the agent so that it is not returned without you having time to pick it up.